Privacy Policy

Ocean World S.R.L. (“Ocean World,” “OW,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy explains what personal information we collect, how we collect and use it, when we may share it, how we protect and retain it, and the rights and choices available to you.

1. Scope of This Privacy Policy

This Privacy Policy applies to personal information collected by Ocean World online, offline, and from authorized third-party sources, including through:

• Ocean World websites and online stores;
• Reservation, ticketing, and checkout systems;
• Ocean World PhotoLab and related photography and digital media platforms;
• Private photo and video galleries;
• Mobile applications and digital experiences;
• Guest Wi-Fi services;
• Social media pages operated by Ocean World;
• Electronic participation waivers and signature platforms, including Smartwaiver;
• In-person visits to Ocean World facilities;
• Attractions, animal experiences, aquatic activities, tours, programs, and events;
• Retail, food and beverage, transportation, photography, and related services;
• Customer service communications;
• Surveys, questionnaires, incident reports, complaints, and claims;
• Employment applications; and
• Information provided to us by authorized travel, reservation, payment, business, or service partners.

This Privacy Policy does not govern third-party websites, applications, platforms, or services that operate independently and publish their own privacy policies.

2. Personal Information We Collect

The information we collect depends on how you interact with Ocean World and the services you use.

2.1 Contact and Identification Information

We may collect:

• First and last name;
• Email address;
• Telephone number;
• Residential, mailing, or billing address;
• Country of residence;
• Date of birth or age;
• Preferred language;
• Identification information when necessary for a specific transaction, safety requirement, legal obligation, or identity-verification process;
• Information concerning other members of your reservation, family, or group; and
• Emergency contact information.

If you provide personal information concerning another person, you should have appropriate authority to provide that information and, where appropriate, inform that person about how the information will be used.

2.2 Reservation, Ticketing, and Transaction Information

When you make a reservation, purchase tickets, book an experience, attend an event, or purchase products or services, we may collect:

• Reservation and confirmation numbers;
• Visit dates;
• Selected activities, programs, packages, and experiences;
• Number and ages of participants;
• Hotel, cruise ship, travel agency, tour operator, or transportation information;
• Purchase history;
• Products and services selected;
• Promotional codes, discounts, or membership information;
• Billing and payment-related information;
• Transaction identifiers;
• Payment authorization status;
• Refund and cancellation information; and
• Communications relating to the reservation or purchase.

2.3 Health, Accessibility, and Safety Information

Certain Ocean World activities may have health, age, height, weight, mobility, pregnancy, swimming ability, accessibility, or other participation requirements.

When reasonably necessary to determine eligibility, accommodate a guest, respond to an emergency, or safely provide an experience, we may collect information concerning:

• Age;
• Height or weight;
• Pregnancy;
• Allergies;
• Medical conditions;
• Physical, intellectual, or psychosocial disabilities;
• Mobility limitations;
• Accessibility requirements;
• Injuries or incidents;
• Emergency treatment;
• Swimming ability;
• Dietary requirements; and
• Other health or safety information voluntarily provided for the relevant activity.

Such information may be sensitive personal information. Ocean World limits its collection and use to purposes such as participant safety, accessibility, emergency response, insurance requirements, legal compliance, and delivery of the requested experience.

Guests are responsible for providing accurate information and following applicable participation requirements and safety instructions.

2.4 Online and Technical Information

When you use an Ocean World website, online platform, private gallery, electronic waiver, or other digital service, we or our authorized service providers may automatically collect information such as:

• Internet Protocol (IP) address;
• Browser type;
• Device type;
• Operating system;
• Device identifiers;
• Language settings;
• General location derived from an IP address;
• Referring website;
• Pages visited;
• Links selected;
• Date and time of access;
• Session activity;
• Shopping cart activity;
• Cookie and similar technology identifiers;
• Website errors and performance information; and
• Interactions with emails, advertisements, or digital content.

2.5 Guest Wi-Fi Information

When you connect to Ocean World guest Wi-Fi, we or our authorized technology providers may collect technical information necessary to provide, manage, secure, and troubleshoot the service, which may include:

• Device or network identifiers, including MAC address where applicable;
• Assigned IP address;
• Date and time of connection;
• Session duration;
• Authentication or registration status;
• Technical connection logs;
• Bandwidth or service-usage information;
• Security events and attempted unauthorized activity; and
• Information you voluntarily submit through a Wi-Fi registration or access page.

Guest Wi-Fi information is used to provide Internet access, manage network capacity, troubleshoot connectivity, enforce access policies, prevent abuse, investigate security incidents, and maintain the security and reliability of Ocean World networks.

Technical network information will be handled in accordance with this Privacy Policy and applicable law.

2.6 Communications and Customer Service Information

We may collect information that you provide through:

• Contact forms;
• Emails;
• Telephone calls;
• Messaging applications;
• Online chats;
• Surveys;
• Reviews;
• Complaints;
• Testimonials;
• Social media communications;
• Incident reports; and
• Other communications with Ocean World.

Telephone or electronic communications may be monitored or recorded where permitted by law for quality assurance, training, security, documentation, and dispute-resolution purposes.

2.7 Employment Information

When you apply for employment or another professional opportunity with Ocean World, we may collect information such as:

• Contact information;
• Résumé or curriculum vitae;
• Education and employment history;
• Professional qualifications;
• References;
• Language skills;
• Work authorization information;
• Interview notes; and
• Information reasonably relevant to evaluating your application.

3. How We Collect Personal Information

We may collect personal information:

• Directly from you;
• From a person making a reservation or purchase on your behalf;
• From a parent, legal guardian, adult authorized by a parent or legal guardian, or authorized group organizer;
• From hotels, travel agencies, tour operators, cruise lines, transportation companies, and reservation partners;
• Through Ocean World websites, booking systems, PhotoLab, guest Wi-Fi, cookies, forms, and digital tools;
• Through electronic waiver and signature platforms;
• During visits, activities, purchases, events, and communications;
• From payment processors and financial service providers;
• From social media platforms when you interact with Ocean World;
• From publicly available information when reasonably relevant to customer service, security, fraud prevention, business communications, or another purpose described in this Policy; and
• From vendors or business partners authorized or legally permitted to provide the information.

Providing personal information is generally voluntary. However, certain information may be required to complete a reservation or payment, issue a ticket, execute a participation waiver, participate in an activity, satisfy safety requirements, access a private gallery, receive purchased media, or provide another requested service.

If required information is not provided, Ocean World may be unable to complete the applicable transaction or provide the requested service or activity.

4. Participation Waivers and Electronic Signatures

Certain Ocean World attractions, animal experiences, aquatic activities, tours, programs, or other activities require participants to complete an applicable release of liability, assumption of risk, consent, or participation waiver.

4.1 Adult Participants

Each adult participant must ordinarily complete and sign the required waiver in their own name.

Another person may sign for an adult only when legally authorized to do so and when Ocean World accepts the applicable authority or documentation.

Ocean World may deny admission or participation if a required waiver has not been properly completed.

4.2 Minors

A minor may not independently complete or accept a waiver requiring adult authorization.

For purposes of this Policy, a “minor” means a person who has not reached the age of legal majority applicable to the relevant activity or legal requirement.

A waiver concerning a minor must be completed by:

• The minor’s parent;
• The minor’s legal guardian; or
• Another adult expressly authorized by the parent or legal guardian, where permitted by applicable law and Ocean World policies.

The responsible adult may be required to:

• Identify each minor under their responsibility;
• Provide accurate information concerning the minor;
• State their relationship to or authority concerning the minor;
• Accept applicable responsibilities and acknowledgments;
• Supervise the minor as required;
• Ensure compliance with Ocean World safety and participation rules; and
• Provide relevant health, accessibility, or safety information.

Specific programs may impose additional age limits, adult-to-minor supervision ratios, height requirements, or other restrictions.

4.3 Information Collected Through Waivers

Depending on the applicable waiver, Ocean World and its authorized electronic waiver provider may collect:

• Name;
• Date of birth or age;
• Email address;
• Telephone number;
• Address and country of residence;
• Reservation, visit, group, or activity information;
• Information concerning participating minors;
• Relationship to or authority concerning a minor;
• Emergency contact information;
• Relevant health, accessibility, pregnancy, allergy, swimming ability, or safety information;
• Acknowledgments concerning risks, rules, medical assistance, photography, video, and participation;
• Electronic signature;
• Date and time of signature;
• IP address;
• Device and browser information;
• Waiver version and document identifiers; and
• Records demonstrating presentation and acceptance of the waiver.

4.4 Use of Waiver Information

Waiver information may be used to:

• Confirm compliance with admission and participation requirements;
• Document consent, acknowledgment, assumption of risk, releases, and responsibilities;
• Verify age or identity where appropriate;
• Identify the adult responsible for a participating minor;
• Evaluate participation eligibility;
• Address health, accessibility, and safety considerations;
• Respond to accidents, emergencies, or incidents;
• Contact an emergency representative;
• Investigate complaints, incidents, disputes, or claims;
• Meet legal, contractual, insurance, safety, and operational requirements; and
• Establish, exercise, or defend legal rights.

4.5 Electronic Waiver Providers

Ocean World currently uses Smartwaiver and may use other authorized electronic waiver or signature providers.

Information entered into such systems may be processed or stored by those providers on Ocean World’s behalf for purposes including presenting and administering waivers, capturing signatures, maintaining records, authenticating transactions, providing technical support, protecting system security, and complying with legal obligations.

Such providers may operate or store data outside the Dominican Republic.

5. Ocean World PhotoLab

Ocean World operates a digital photography and media service known as Ocean World PhotoLab, which allows guests to locate, preview, purchase, access, and download photographs, videos, and other digital media captured during Ocean World experiences.

5.1 PhotoLab Information

We may collect:

• Name;
• Email address;
• Telephone number;
• Order and transaction information;
• Visit date and activity, program, platform, or session information;
• Purchased package information;
• Media identification numbers;
• Photographs and videos;
• Private gallery identifiers;
• Secure links, access tokens, passwords, or codes;
• Payment status and transaction references;
• Promotional code information;
• Customer service communications;
• IP address;
• Browser, device, and operating system information;
• Gallery and download access dates and times;
• Records of media previews, access, or downloads;
• Technical errors and failed download attempts; and
• Information concerning refunds, duplicate charges, disputes, or chargebacks.

Ocean World does not intentionally use guest photographs for facial recognition or biometric identification unless separate notice is provided and any authorization required by applicable law is obtained.

5.2 Use of PhotoLab Information

PhotoLab information may be used to:

• Create and manage orders;
• Associate media with the correct activity, reservation, visit, or customer;
• Generate private galleries and secure download links;
• Allow guests to preview and purchase media;
• Deliver purchased photographs and videos;
• Send confirmations, receipts, gallery notifications, and delivery instructions;
• Provide customer and technical support;
• Restore access where technically and operationally possible;
• Verify delivery or access to purchased digital content;
• Investigate technical problems, unauthorized access, fraudulent transactions, duplicate payments, refunds, disputes, and chargebacks;
• Maintain accounting, transaction, security, and audit records; and
• Improve the security and performance of the PhotoLab platform.

Order, access, download, and transaction records may be used to demonstrate that digital content was delivered or made available to the purchaser.

6. Photographs, Audio, and Video

Ocean World distinguishes between media created as part of a guest experience or operational service and media intended for advertising or promotional purposes.

6.1 Guest Experience and Operational Media

Ocean World may capture photographs or videos during attractions, animal experiences, tours, programs, and other activities in order to:

• Provide Ocean World PhotoLab services;
• Identify and organize guest media;
• Associate media with the appropriate visit, activity, or reservation;
• Allow guests to preview and purchase media;
• Fulfill purchased PhotoLab orders;
• Maintain appropriate operational records; and
• Document or investigate safety or security incidents where necessary.

Media captured primarily for PhotoLab or operational purposes will not be repurposed for advertising or promotional use unless Ocean World has an appropriate authorization, release, consent, notice, or other lawful basis for that use.

6.2 Promotional, Advertising, and Editorial Media

Ocean World may separately create photographs, audio, or video for:

• Advertising;
• Marketing campaigns;
• Social media;
• Websites;
• Printed promotional materials;
• Public relations;
• News or editorial content; and
• Promotion of Ocean World programs, facilities, activities, or events.

Such media will be handled in accordance with applicable law and any authorization, release, consent, or notice applicable to the circumstances.

Where Ocean World is conducting planned promotional photography or filming, reasonable efforts may be made to provide notice or obtain appropriate authorization when required.

Requests not to participate in planned promotional photography may be communicated to an Ocean World representative.

Such a request may not prevent incidental appearance in general crowd scenes, security footage, or recordings necessary for legitimate safety, operational, evidentiary, or legal purposes.

7. Private Galleries and Access Links

PhotoLab galleries and download links are intended for customers and persons authorized by those customers.

Private galleries may use unique identifiers, access tokens, passwords, codes, or secure links.

Customers should:

• Keep gallery and download links confidential;
• Avoid publishing private links on public websites or social media;
• Avoid sharing access with unauthorized persons;
• Protect passwords or access codes; and
• Notify Ocean World if unauthorized access is suspected.

Ocean World is not responsible for access resulting from a customer’s voluntary sharing of a private gallery, password, code, or download link.

A person making a reservation or purchase for a family or group may receive access to media containing other members of that reservation or group and is responsible for using and sharing that content appropriately.

Ocean World may restrict, suspend, or terminate gallery access when it reasonably believes the gallery or access credentials are being used without authorization, fraudulently, unlawfully, to violate another person’s rights, or contrary to applicable Terms and Conditions.

8. Children and Minors

Ocean World welcomes families and may collect limited personal information relating to minors when necessary for:

• Reservations and ticketing;
• Admission and age verification;
• Safety and participation eligibility;
• Emergency response;
• Waivers and authorizations;
• Photography and video services; and
• Delivery of requested activities or services.

Reservations, purchases, waivers, and other transactions involving a minor should be completed or supervised by a parent, legal guardian, or another properly authorized adult or group representative where permitted.

Adults should provide only the information concerning minors that is reasonably necessary for the applicable purpose.

Where required by applicable law, Ocean World will obtain appropriate authorization before collecting, using, or disclosing a minor’s personal information.

8.1 Photographs and Videos of Minors

PhotoLab media may include minors participating in Ocean World activities.

A person purchasing, accessing, or downloading media containing a minor represents that they are appropriately authorized to receive or use that media, such as:

• The minor’s parent or legal guardian;
• An authorized adult participating in or organizing the applicable family or group reservation; or
• Another person with appropriate authority.

Ocean World may restrict or deny access when it reasonably believes someone is attempting to obtain media of a minor without appropriate authorization.

If you believe information or media concerning a child has been made available improperly, please contact Ocean World so the matter can be investigated.

9. Security Cameras and Facility Monitoring

Ocean World may use security cameras and other monitoring systems in appropriate areas of its facilities, including:

• Public areas;
• Entrances and exits;
• Parking areas;
• Operational areas;
• Points of sale;
• Animal care or activity areas; and
• Storage or restricted areas.

Monitoring may be used to protect guests, employees, animals, property, systems, and facilities; support emergency response; investigate accidents, theft, fraud, misconduct, claims, or security incidents; resolve disputes; and meet legal or insurance obligations.

Ocean World does not intentionally place surveillance cameras in areas where individuals would reasonably expect complete personal privacy.

10. How We Use Personal Information

Ocean World may use personal information to:

• Create, confirm, modify, and manage reservations;
• Process purchases, payments, refunds, and cancellations;
• Issue tickets, confirmations, receipts, and documentation;
• Provide attractions, experiences, transportation, events, food and beverage services, retail products, PhotoLab services, and other requested services;
• Verify participation eligibility;
• Administer waivers, supervision requirements, and participation rules;
• Address safety, health, accessibility, dietary, or mobility needs;
• Respond to emergencies and incidents;
• Communicate with guests before, during, and after a visit;
• Provide customer and technical support;
• Respond to complaints, questions, requests, disputes, and claims;
• Send operational communications concerning reservations, transportation, schedules, weather, safety, transactions, or service availability;
• Conduct surveys, promotions, contests, and loyalty initiatives;
• Conduct marketing as described in Section 15;
• Analyze attendance, sales, website usage, and operational performance;
• Improve Ocean World’s websites, services, systems, and guest experience;
• Detect and prevent fraud, unauthorized access, abuse, cybersecurity threats, or unlawful activity;
• Protect guests, employees, animals, systems, property, and facilities;
• Maintain accounting, transaction, tax, insurance, employment, safety, and legal records;
• Evaluate employment applications;
• Establish, exercise, or defend legal rights; and
• Comply with applicable laws, lawful governmental requests, regulatory requirements, and court orders.

Where applicable, personal information may be processed based on consent, a contractual relationship, steps requested before entering into a transaction, legal obligations, safety or vital interests, legitimate operational interests, or another basis permitted by applicable law.

Where processing is based on consent, you may withdraw that consent, subject to applicable legal and operational limitations. Withdrawal does not affect processing that lawfully occurred before consent was withdrawn.

11. Cookies and Similar Technologies

Ocean World’s online services may use cookies, pixels, local storage, software development kits, and similar technologies to:

• Maintain website functionality;
• Remember preferences;
• Maintain reservations and shopping carts;
• Authenticate sessions;
• Secure accounts and private galleries;
• Understand website usage;
• Measure performance;
• Detect technical or security problems;
• Personalize content; and
• Support analytics, marketing, and advertising.

Most browsers allow users to control or disable cookies.

Disabling certain cookies may affect the functionality of Ocean World websites, reservation systems, checkout functions, PhotoLab, or private galleries.

Third-party payment tools, maps, video platforms, analytics services, social media features, advertising services, widgets, and plug-ins may also use cookies or similar technologies under their own privacy practices.

Where required by applicable law, Ocean World will provide appropriate cookie notices and consent options.

12. How We Share Personal Information

Ocean World does not sell personal information or guest photographs to third parties for monetary consideration.

We may disclose information to the following categories of recipients when reasonably necessary for the purposes described in this Policy.

12.1 Service Providers

We may use authorized service providers such as:

• Website and application hosting providers;
• Reservation and ticketing platforms;
• PhotoLab and media technology providers;
• Cloud storage and backup providers;
• Electronic waiver and signature providers;
• Payment processors and financial institutions;
• Email and communications providers;
• Cybersecurity and fraud-prevention providers;
• Customer support providers;
• Marketing and analytics providers;
• Photography and video-processing providers;
• Transportation providers;
• Security providers;
• Accounting and audit providers;
• Professional advisers; and
• Insurers.

Service providers are expected to process information only as necessary to perform authorized services, maintain or secure their systems, comply with legal obligations, or otherwise process the information as permitted by applicable law.

12.2 Travel and Reservation Partners

Information may be exchanged with hotels, cruise lines, tour operators, travel agencies, destination management companies, transportation providers, and authorized group organizers when necessary to arrange or fulfill a reservation or service.

When you book through an independent third party, that organization may also process your personal information according to its own privacy policy.

12.3 Affiliated Businesses

Ocean World may share information with companies under common ownership or control when reasonably necessary for administration, customer service, accounting, security, legal compliance, business operations, or another purpose described in this Privacy Policy.

An affiliated business that independently collects information under its own privacy policy is responsible for its own independent processing.

12.4 Legal Requirements and Protection of Rights

Ocean World may disclose information:

• When required or permitted by law;
• In response to valid court orders, warrants, subpoenas, or government requests;
• To law enforcement, regulatory authorities, or emergency services;
• To investigate suspected fraud, unlawful activity, security incidents, or serious violations of Ocean World policies;
• To insurers, attorneys, auditors, and other professional advisers;
• To protect the rights, health, safety, security, or property of Ocean World, its guests, employees, animals, partners, or the public; or
• To establish, exercise, or defend legal rights.

12.5 Business Transactions

Information may be transferred or disclosed in connection with an actual or proposed merger, acquisition, financing, corporate reorganization, sale of assets, joint venture, or similar business transaction, subject to applicable confidentiality and legal requirements.

12.6 With Your Authorization

Ocean World may disclose information in other circumstances when you authorize the disclosure or when appropriate notice and consent are provided where required.

13. Payment Information

Payments may be processed directly by Ocean World and/or through authorized payment processors.

Depending on the payment method, Ocean World may not receive or store the complete payment card number.

We may instead receive limited payment information such as:

• Card brand or type;
• Last digits of the payment card;
• Transaction identifier;
• Payment authorization status;
• Payment date;
• Amount paid; and
• Information required for refunds, disputes, or chargeback investigations.

Payment processors maintain their own security and privacy practices. Customers should review the terms and privacy policies of the applicable payment provider.

14. International Data Transfers

Ocean World is located in the Dominican Republic.

Some authorized service providers—including reservation, payment, electronic waiver, cloud hosting, communications, analytics, security, and technology providers—may process or store personal information outside the Dominican Republic.

Privacy laws in those jurisdictions may differ from those in the Dominican Republic or your country of residence.

Where appropriate, Ocean World will take reasonable steps to use service providers and safeguards designed to protect personal information when it is processed internationally.

15. Marketing Communications

With your consent or where otherwise permitted by applicable law, Ocean World may send promotional communications concerning:

• Attractions and experiences;
• Promotions and special offers;
• Events;
• Products and services;
• Relevant travel information;
• Surveys;
• Contests; and
• Ocean World news.

You may unsubscribe from promotional emails at any time by using the unsubscribe link provided in the message or by contacting Ocean World.

Opting out of marketing communications does not prevent Ocean World from sending necessary non-promotional communications concerning:

• Reservations;
• Purchases and payments;
• PhotoLab orders;
• Private galleries;
• Waivers;
• Safety or operational notices;
• Transactions; and
• Customer service matters.

16. Your Privacy Rights and Choices

Depending on applicable law and the circumstances of your request, you may have the right to:

• Ask whether Ocean World maintains or processes personal information concerning you;
• Access personal information maintained about you;
• Request information concerning the source, purpose, or recipients of your information;
• Request correction, updating, or completion of inaccurate or incomplete information;
• Request deletion, suppression, or cancellation where legally appropriate;
• Object to or request restriction of certain uses of your information;
• Withdraw consent where processing depends on consent;
• Opt out of promotional communications;
• Request a copy of certain information; and
• Submit a complaint to an appropriate authority.

These rights may be subject to applicable legal exceptions and requirements, including:

• Identity verification;
• Financial, accounting, or tax recordkeeping requirements;
• Contractual or insurance obligations;
• Fraud-prevention and security requirements;
• Preservation of evidence;
• Existing or anticipated disputes or legal claims;
• The privacy and rights of other persons; and
• Applicable legal retention or limitation periods.

Ocean World may request reasonable documentation or additional information necessary to verify your identity or authority before fulfilling a request.

Requests concerning a minor must be submitted by the minor’s parent, legal guardian, or another properly authorized representative.

16.1 PhotoLab Requests

For requests concerning PhotoLab information or media, Ocean World may ask for information such as:

• Customer name;
• Email address used for the order;
• Order or confirmation number;
• Visit date;
• Activity or program information; and
• Media identification information.

Deletion of an Ocean World record does not delete copies of photographs or videos previously downloaded, copied, published, or shared by a customer or another authorized recipient.

Certain transaction, security, accounting, fraud-prevention, or legal records may need to be retained even when other information is deleted.

16.2 Signed Waivers

Signed waivers may constitute contractual, legal, insurance, safety, and evidentiary records.

As a result, Ocean World may be unable to modify or delete an original signed waiver when continued retention is required or reasonably necessary to:

• Meet legal or insurance requirements;
• Document acknowledgment, consent, or assumption of risk;
• Address an incident, complaint, dispute, investigation, or claim; or
• Establish, exercise, or defend legal rights.

Where appropriate, Ocean World may correct supplemental administrative or contact information without altering the original signed document or the historical record of what was presented and accepted.

17. How We Protect Personal Information

Ocean World maintains reasonable administrative, organizational, technical, and physical safeguards designed to protect personal information against unauthorized access, unlawful use or disclosure, accidental loss, alteration, destruction, and other security risks.

Depending on the system involved, safeguards may include:

• Access controls;
• Employee confidentiality requirements;
• Network and application security;
• Security monitoring and logging;
• Backup procedures;
• Secure payment processing;
• Vendor controls;
• Private-gallery access mechanisms;
• Encryption where appropriate; and
• Security incident-response procedures.

No website, network, database, electronic transmission, or storage system can be guaranteed to be completely secure.

Customers should protect their account credentials, passwords, access codes, private gallery links, download links, and personal devices.

18. Retention of Personal Information

Ocean World retains personal information only for as long as reasonably necessary for the purpose for which it was collected and to satisfy legitimate operational, safety, accounting, tax, employment, insurance, contractual, legal, security, and regulatory requirements.

Retention periods depend on factors including:

• The type of information;
• The purpose for which it was collected;
• Applicable contractual obligations;
• Insurance requirements;
• Legal or regulatory requirements;
• Applicable limitation periods; and
• Whether the information relates to an incident, investigation, dispute, or claim.

When information is no longer required, Ocean World may securely delete, destroy, anonymize, or restrict access to it.

18.1 PhotoLab Media and Orders

Private galleries and download links are available for a limited period and may expire automatically.

Expiration of a gallery or download link does not necessarily mean that all related records are immediately deleted.

Ocean World may retain order records, payment references, access and download logs, customer service records, security records, and media associated with an order for as long as reasonably necessary to fulfill purchases, provide support, meet financial or legal obligations, investigate disputes or fraud, and protect legal rights.

Media that is not purchased may be deleted, archived, anonymized, or restricted according to Ocean World’s operational retention procedures.

Customers are responsible for downloading and securely storing purchased digital media before access expires.

18.2 Waivers

Signed waivers and related electronic records may be retained for as long as reasonably necessary to document participation and consent, satisfy safety, insurance, operational, and legal requirements, respond to claims or incidents, and protect legal rights.

Retention may extend beyond the date of a visit, particularly when a waiver concerns a minor, an incident, an insurance matter, or an actual or potential legal claim.

19. Third-Party Websites and Services

Ocean World websites and digital services may contain links or integrations involving third-party websites, applications, payment services, social media platforms, maps, travel services, or other external providers.

Ocean World does not control the privacy or security practices of independent third parties.

Information collected directly by those organizations is governed by their own privacy policies and terms.

The inclusion of a link, logo, integration, or third-party feature does not make Ocean World responsible for that third party’s independent privacy practices.

20. Changes to This Privacy Policy

Ocean World may update this Privacy Policy periodically to reflect changes in its services, technologies, business practices, service providers, or legal and regulatory requirements.

The “Last Updated” date at the beginning of this Policy indicates the most recent revision.

Material changes may be communicated through an Ocean World website, reservation platform, PhotoLab, electronic waiver platform, email, or another appropriate method.

Where required by applicable law, Ocean World will obtain additional consent before materially changing the way previously collected information is used.

21. How to Contact Us

For questions, comments, complaints, privacy requests, or requests to exercise your privacy rights, please contact:

Ocean World S.R.L.
Calle Principal #3, Cofresí
Puerto Plata, 57000
Dominican Republic

General and Privacy Inquiries

Email: info@ocean-world.info
Telephone: +1 (809) 291-1111

Reservations and Visitor Assistance

Email: reservation@ocean-world.info
Telephone: +1 (809) 291-1000

PhotoLab, Photographs, Videos, and Private Galleries

Email: photolab@ocean-world.info
Telephone: +1 (809) 291-2256

Please provide enough information for Ocean World to understand and respond to your request.

For privacy and security reasons, Ocean World may need to verify your identity, your relationship to a reservation or participating minor, your authority to act for another person, relevant PhotoLab order information, or your relationship to a signed waiver before processing certain requests.