FAQs
Ocean World Adventure Park is a family-friendly attraction located in Cofresí, Puerto Plata, Dominican Republic. The park offers animal encounters, marine life experiences, exhibits, water attractions, tropical areas, restaurants, shops, photo services, and activities for visitors of different ages.
Guests can enjoy experiences such as dolphin interactions, sea lion encounters, shark encounters, capybara encounters, snorkeling, day pass access, beach lagoon areas, pools, and other park attractions.
Ocean World Adventure Park is located in Cofresí, Puerto Plata, on the north coast of the Dominican Republic.
Location: Cofresí, Puerto Plata, Dominican Republic
The park is easily accessible from Puerto Plata hotels, nearby resorts, private villas, cruise terminals, and surrounding tourist areas.
Ocean World Adventure Park is open daily from 9:00 AM to 6:00 PM, including holidays.
Guests are encouraged to arrive early to enjoy the full park experience, especially if they have a scheduled animal interaction program.
Yes. Ocean World operates rain or shine.
However, for the safety of guests, team members, and animals, some activities may be delayed, adjusted, temporarily paused, or rescheduled due to weather, marine conditions, maintenance, or operational requirements.
We recommend bringing:
- Swimsuit
- Towel
- Comfortable clothing
- Sandals or water-friendly shoes
- Reef-safe sunscreen
- Hat or sunglasses
- Credit or debit card
- Valid ID if required for your ticket type, promotion, or reservation
- A change of clothes
Guests participating in water or animal interaction programs should arrive prepared to get wet.
Yes. Lockers may be available on-site for personal belongings.
Locker rental may have an additional cost. We recommend bringing only what you need for your visit and keeping valuables secured.
Guests are encouraged to bring their own towel.
Towels may be available for purchase on-site, subject to availability.
Wi-Fi availability may vary by area of the park. Guests should not rely on Wi-Fi as their only way to access confirmations, tickets, or important travel information.
We recommend saving your reservation confirmation before arriving.
Smoking is allowed only in designated areas.
This policy is in place for the safety and comfort of guests, team members, and animals.
Bringing outside food and drinks to the park are not allowed.
Food and drinks are not allowed inside animal interaction areas. Restaurants, snacks, drinks, and other food options may be available for purchase on-site.
Lunch inclusion depends on the ticket, package, or experience selected.
Please review the details of your selected experience before booking. Some programs may include lunch, while others may not.
Vegetarian options may be available depending on the day, menu, and food service operation.
Guests with special dietary needs should contact us before visiting.
Yes. Ocean World is a great place to celebrate birthdays, anniversaries, family outings, school visits, private events, and special occasions.
For private events or special requests, please contact our team in advance.
Email: events@ocean-world.info
We recommend booking as early as possible.
Some experiences can sell out days or even weeks in advance, especially during holidays, weekends, cruise ship days, and high season.
Yes. Reservations are strongly recommended, especially for animal interaction programs.
Availability may be limited depending on the selected date, program schedule, capacity, and operational requirements.
Tickets may be available on-site depending on availability, but same-day purchase is not guaranteed.
To secure your preferred date and experience, we recommend booking in advance.
Guests with scheduled animal interaction programs should arrive at least 30 to 45 minutes before their program time.
This allows time for check-in, orientation, locker rental if needed, changing clothes, and walking to the program area.
Guests visiting with a Day Pass should arrive early to enjoy the full park experience.
Late arrivals may miss their scheduled program.
Animal interaction programs operate on fixed schedules. If you arrive late, rescheduling is not guaranteed and may depend on availability, operational capacity, and the policies of your ticket or booking source.
Date changes may be possible depending on availability, timing, ticket type, and booking conditions.
Please contact us as soon as possible if you need to request a change.
Phone: +1 809-291-1000
Email: reservation@ocean-world.info
Cancellation conditions may vary depending on your ticket type, package, booking channel, payment method, and timing of the request.
If you booked through a third party, tour operator, hotel, cruise line, or travel agency, please contact them directly for cancellation or change requests.
If you are visiting Puerto Plata on a cruise ship, please book directly through your cruise line’s website or Shore Excursion desk.
This helps ensure that your transportation and timing are properly coordinated with your ship’s arrival and departure schedule.
If you are traveling with Carnival, Costa, Holland America, Princess, Royal Caribbean, Celebrity, Norwegian, Regent, Oceania, or MSC, please book your Ocean World tour through your cruise line.
Before placing an order on our website, please make sure you are not visiting Puerto Plata on a cruise ship.
If you are arriving on a cruise ship and book directly through our website instead of through your cruise line, your booking may be cancelled and refunded.
In the event of a booking cancellation, up to 10% of your payment may be retained as a transaction fee.
To avoid cancellation, refund delays, or transaction fees, cruise passengers should book directly through their cruise line’s website or Shore Excursion desk.
Yes. Group bookings may have special rates, availability rules, payment terms, schedules, and coordination requirements.
Groups should contact our team in advance.
Ocean World offers several animal interaction experiences, which may include:
- Dolphin Encounter
- Dolphin Swim
- VIP Dolphin Swim Experience
- Sea Lion Encounter
- Shark Encounter & Snorkeling
- Capybara Encounter
- Other seasonal or special programs
Availability may vary by date, schedule, capacity, and operational conditions.
Dolphin Encounter takes place in shallow water and is designed for guests who want to meet and interact with dolphins from a platform-style environment.
Dolphin Swim takes place in deeper water and includes a more active in-water experience. Guests participating in Dolphin Swim wear a life jacket.
Both programs offer memorable dolphin interaction experiences, but they differ in activity level, water depth, and requirements.
Some programs are designed for guests who are not strong swimmers.
For example, certain shallow-water programs may allow guests to interact with animals from a platform or shallow area. Other programs, such as deeper-water swims or snorkeling experiences, may require greater comfort in the water.
Please review the specific requirements for your selected experience before booking.
Minimum age requirements vary by program.
Some experiences may allow younger children or infants with parents, while other programs may require a minimum age, height, or ability level.
Guests should review the restrictions listed on each experience page before booking.
Children may need to be accompanied by a participating adult depending on their age, height, program type, and safety requirements.
Some programs allow older children to participate without direct adult participation, while younger children may require a participating adult.
Please review the specific rules for your selected experience.
Pregnant guests are not allowed to participate in animal interaction programs.
This policy is in place for the safety of the guest, the unborn child, team members, and animals.
Some programs may not be suitable for guests with mobility limitations, disabilities, medical conditions, casts, walking boots, prosthetics, or other safety concerns.
Certain experiences may require guests to climb ladders, enter and exit pools or platforms, walk across wet surfaces, or participate without assistance.
If you or a member of your party has a disability, limited mobility, pregnancy, or a medical condition, please contact us before booking so our team can help determine whether the selected program is suitable.
Phone: +1 809-291-1000
Email: reservation@ocean-world.info
Personal cameras, cell phones, GoPros, and other electronic devices are not allowed during animal interaction programs.
This policy is in place for the safety of guests, team members, and animals.
Photo and video services are available on-site.
Yes. Guests may take pictures and videos in permitted public areas of the park.
However, cameras, phones, GoPros, and electronic devices are not allowed during animal interaction programs or in restricted areas.
Yes. Animal interaction programs are usually shared experiences with other guests.
Group sizes vary depending on the selected program, schedule, animal care requirements, and operational conditions
Snorkeling equipment may be provided for programs that include snorkeling.
Guests should review the details of their selected experience before booking.
Life jackets are provided when required for specific water activities or programs.
Guests must follow all safety instructions provided by Ocean World team members.
Transportation may be available depending on your ticket, package, hotel, pickup location, or booking channel.
Some tickets or packages may include scheduled roundtrip transportation from selected hotels or areas. Pickup times and meeting points may vary.
Please review your confirmation details carefully.
Hotel pickup may be included with selected tickets, packages, hotels, or locations.
If transportation is included, pickup details will be provided based on your hotel or selected pickup area.
Guests should be ready at the assigned pickup point at least 10 minutes before the scheduled pickup time.
If your hotel is not listed, or if you are staying at a private villa, apartment, Airbnb, or another location, please contact us before booking or before your visit.
Our team can help confirm available transportation options or recommend the best way to arrive.
Yes. Guests may arrive by taxi, private driver, rental car, or private vehicle.
If your ticket includes transportation but you prefer to arrive or leave at a different time, you may arrange your own transportation.
Parking may be available for guests arriving by private vehicle, taxi, rental car, or private transfer.
Guests driving to Ocean World should follow signs to the main entrance and guest arrival area. Our team will direct guests to the appropriate parking or drop-off area.
Please do not leave valuables visible inside your vehicle. Ocean World is not responsible for personal items left unattended in vehicles.
Ocean World is located in Cofresí, just outside the main Puerto Plata area.
Travel time may vary depending on your starting point, traffic, hotel location, cruise operations, and transportation arrangements.
Cruise guests who book through their cruise line will receive transportation details from the cruise line’s Shore Excursion team.
The departure time, meeting point, and return schedule will be provided on the cruise excursion ticket or by the Shore Excursion desk.
Ocean World operates with cashless payments.
Guests are encouraged to bring a credit card, debit card, or compatible mobile payment method for purchases inside the park.
Accepted payment methods may include:
- Major credit cards
- Debit cards
- Apple Pay, where available
- Google Pay, where available
Ocean World operates with cashless payments.
For a smoother visit, guests should bring a credit card, debit card, or compatible mobile payment method.
Please avoid bringing cash as your only payment method.
Guests may be able to purchase food, drinks, photos, videos, souvenirs, lockers, upgrades, and additional services inside the park.
Availability may vary by area, schedule, and operational conditions.
Photos and videos are not automatically included unless specifically stated in your ticket or package.
Photo and video services are available on-site for purchase.
Photo and video availability after your visit may vary.
Guests who need assistance with photos or videos after visiting may contact the Photo Lab team.
Email: photolab@ocean-world.info
Photo and video files may only be available for a limited time after your visit.
We recommend purchasing or requesting assistance as soon as possible.
